Effective Date: December 18, 2023
Merchandise Returns and Terms of Service Policy
Returns Due to Manufacturer Error: We understand that issues may arise due to manufacturing errors, such as quality concerns or receiving the wrong product. In such cases, we gladly accept returns and will promptly address the problem. If you encounter any issues related to the manufacturing process, please contact us at [email protected] with details of the problem, and we will work towards a resolution.
Exchanges or Returns without Defect: If you wish to exchange or return a product without any defect, or if the return is due to a wrong size being ordered, please note that refunds will not be provided as our items are print on demand. However, we will offer a one-time discount to have your items produced at cost. You will still be responsible for shipping & tax. We encourage all customers to carefully review product details, including sizing information, before placing an order.
Contact Us Before Returning: Customers can contact us at [email protected] for assistance.
Return Process:
- Contact us at [email protected] with details of the issue or the reason for the return.
- Our customer support team will provide instructions on how to proceed with the return, including any necessary documentation.
- Upon receiving the returned item, we will assess the situation and take appropriate action, such as providing a replacement or addressing the issue.
Print-on-Demand Items: As our merchandise is print-on-demand, each item is specially created for each order. Due to the personalized nature of these items, we are unable to offer refunds for non-defective products.
Terms of Service: By using our merchandise site, customers agree to the following terms:
- Customers are responsible for reviewing product details, including sizing information, before placing an order.
- Returns due to manufacturing errors or defects are accepted and will be promptly addressed.
- Exchanges or returns without defects, such as for sizing issues, are not eligible for refunds.
- Customers should contact us at [email protected] before initiating any returns.
- Print on demand items are personalized for each order, and refunds are not offered for non-defective products.
Contact Information: For any inquiries or questions regarding our merchandise returns and terms of service policy, please reach out to us at [email protected].
Updates and Modifications: We reserve the right to update or modify our returns and terms of service policy at any time. The latest revision will be posted 15 days before the effective date.
Acceptance of Terms: By making a purchase on our merchandise site, customers agree to be bound by our returns and terms of service policy. If they do not agree to these terms, we recommend refraining from making a purchase.